For many years low margins have driven ecommerce retailers to streamline their business processes, automating as much as possible and reducing manual labour.
More recently we have helped a number of wholesalers, importers and manufacturers find ways of streamlining their order processing business processes through systems integration.
The most advanced B2B businesses are now accepting orders in one of three ways only..
1. B2B Ecommerce Website
2. Sales Rep iPad Ordering system e.g. mSeller
3. EDI / XML Order Processing
So no emails, no faxes, no phone calls.. electronic ordering only.
In all cases the order receiving method needs to be fully integrated into the back office ERP system e.g. Microsoft Dynamics NAV or similar.A recent customer has achieved a 50% reduction in staff in their order processing department, by investing in full end to end system automation, removal of manual processes and only stopping orders by exception real efficiency benefits can be achieved.