Arts, Culture & Heritage

Ecommerce for Arts, Culture & Heritage

As an Arts, Culture & Heritage organisation you’re uniquely positioned to provide the immersive and experience-led content people want. To maintain your success, you need an exceptional ecommerce solution.

Outstanding digital journeys for visitors, audiences, members and supporters can transform access and enjoyment for many thousands of people.

We have years of experience providing ecommerce solutions for the Arts, Culture & Heritage sector. We understand the unique ecommerce challenges presented by ticket sales, online shops, educational programmes and membership support.

Using the power of digital marketing, you can reach new audiences and build long-term support and engagement.

Arts, Culture & Heritage

From British Museum to National Gallery and Mall Galleries, our team have delivered impressive results for world-leading brands.

Meet some of our team

Miruna Sfat

Miruna Sfat

Marketing Director

Matt Hogan

Matt Hogan

Head of
Paid Media

Paul Ngoie

Paul Ngoie

Head of SEO

What’s your biggest digital challenge?

Exceeding online objectives

“From the off, we were guided by a professional, experienced team who understood our needs, especially regarding audience development; were not deterred to refine and improve on manual processes and unconnected software; and advised on an excellent approach. Clear objectives were set at the start with the modern user at the centre of the thinking. A calm, organised, understanding and knowledgeable project manager guided us throughout the detailed process. This has been essential given the digital knowledge within the organisation. Mall Galleries now has a beautiful, finished product of two connecting websites. The journey does not stop here. Un.titled and Williams Commerce will continue to work with us, keeping an eye on the objectives through a clear dashboard of KPIs to help us meet our user expectations in the best and most fruitful way. What is more, the process has been fun and enlightening!”

Clarke O’Brien, CEO at Mall Galleries / Federation of British Arts

Find out more about our work with customers in this sector:

Visitors viewing art in Mall Galleries
Mall Galleries achieve an 84% increase in site performance through headless ecommerce
Read more
National gallery case study
The National Gallery grow transactions by 18%
Read more
The British Museum increase users by 80% through new Adobe Commerce website
Read more
Sir John Soanes Museum London Case Study
Sir John Soane’s Museum increase annual ecommerce revenue by 100%
Read more

Creating new opportunities

You know better than anyone else the importance of visual appeal. You need outstandingly easy navigation, superb performance on all devices and world-class accessibility.

Alongside beautiful visual and technical design, we’ll enhance your search engine marketing (SEO) and digital marketing plans. You’ll have a clear and measurable strategy to increase traffic and reach new audiences.

Migrating existing systems and data might seem daunting, but we include these challenges in our project planning process. Together we’ll create an inviting online gateway to your invaluable historic and cultural treasures.

Why Paid Social?

Understanding your challenges

Together we explore the needs of all your varied audiences and the opportunities and possible risks you face. We work with you and your key stakeholders to create a fully tailored digital solution for your Arts, Culture & Heritage organisation.

Creating your digital gateway

Ecommerce creates new opportunities to reach people who can’t regularly visit or participate in your activities. By telling your story online you improve your visibility and promote your brand. Seamless experiences help to attract loyal followers and build a community of supporters. Online events, tours, educational activities and an ecommerce store all help to generate interest and attract vital revenue.


Award-winning expertise

2023 DC Awards Winner
Ecommerce Awards Finalist Best B2B Website Launch
DC Awards winner 2022
Ecommerce awards 2020 Finalist
RAR Awards
2019 DC Awards Winners logo
The Drum Recommends Digital Awards
2020 Partner Awards UX & Design

Let's discuss your project

Contact us today for a free consultation appointment.