Galaxy Ticketing Integration

Integrate Gateway Ticketing’s Galaxy Connect directly into your website and keep visitors engaged from discovery to checkout.

What Is Galaxy?

Galaxy is a powerful ticketing and guest management platform widely used across museums, zoos, aquariums, and Arts & Culture institutions. It provides robust backend systems for selling tickets, managing reservations, memberships, and retail, typically through its own web portal.

But while Galaxy handles transactions well, most businesses redirect users off-site to Galaxy’s portal, disrupting the customer journey and limiting design, functionality, and brand continuity.

The Problem: A Disconnected Experience

When visitors arrive on your site and decide to book tickets, they’re often taken to a separate Galaxy-hosted domain to complete their purchase. This results in:

Broken brand experience

Limited customisation options

Decreased trust and conversion rates

SEO and analytics disruptions

Loss of control over the checkout experience

The Solution: Native Galaxy Integration

The Williams Commerce team have built a custom Galaxy integration module that pulls real-time ticketing data directly into your website, so:

Guests stay on your website from start to finish

Event listings, timed entries, and prices are fully synced

Add-ons like parking, guidebooks, and top-up donations can be included

Complex data capture for events such as menu selections, or access needs can be taken at point of sales

Additional timed events such as guided tours can be purchased alongside admission in a single transaction

You can conform to and report on HMRC Gift Aid data capture requirements

Complex pricing (peak/off-peak, member discounts, etc.) is supported

You retain full branding control

You manage payments and checkout flow

Performance is maintained through smart data caching and syncing

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Real-World Use Case: How One Venue Made Galaxy Work Their Way

A leading cultural venue on Adobe Commerce, partners with Williams Commerce to fully integrate Galaxy’s ticketing solution to sell tickets without sending users to Galaxy’s portal. We:

Integrated Galaxy’s backend directly with their site

Synced real-time availability, bookings, and pricing

Allowed upsells like merchandise, food, parking, and donations

Supports complex data capture per individual or per booking

Supports member, corporate, and day-visitor ticketing

Built a module that refreshes ticketing data at smart intervals to balance performance and accuracy

Enabled full customisation of the checkout experience

Delivered a system that will be future ready for single-basket functionality

Built for Arts & Culture, Ready for More

Williams Commerce has the integration expertise to work with platforms like Galaxy, delivering smart, future-focused solutions that continually optimise the customer journey for our clients in the Arts & Culture sector.

Our integration approach is future-proof, with the flexibility to support other ticketing systems via API with minimal additional effort.

Whether you’re a museum, theatre, festival, or heritage site, this integration helps you:

Sell more tickets

Improve customer satisfaction

Streamline operations

Unify bookings for parking, picnics, donations, and retail add-ons

Scale to meet future demands

Ready to offer a better ticketing experience?

Don’t send your audience elsewhere. Let’s bring your Galaxy-powered ticketing home, to your own website.