Galaxy Ticketing Integration

Integrate Gateway Ticketing’s Galaxy Connect directly into your website and keep visitors engaged from discovery to checkout.

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What Is Galaxy?

Galaxy is a powerful ticketing and guest management platform widely used across museums, zoos, aquariums, and Arts & Culture institutions. It provides robust backend systems for selling tickets, managing reservations, memberships, and retail, typically through its own web portal. 

But while Galaxy handles transactions well, most businesses redirect users off-site to Galaxy’s portal, disrupting the customer journey and limiting design, functionality, and brand continuity. 

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The Problem: A Disconnected Experience

When visitors arrive on your site and decide to book tickets, they’re often taken to a separate Galaxy-hosted domain to complete their purchase. This results in: 

  • Broken brand experience 
  • Limited customisation options 
  • Decreased trust and conversion rates 
  • SEO and analytics disruptions 
  • Loss of control over the checkout experience 

The Solution: Native Galaxy Integration

The Williams Commerce team have built a custom Galaxy integration module that pulls real-time ticketing data directly into your website, so: 

  • Guests stay on your website from start to finish 
  • Event listings, timed entries, and prices are fully synced 
  • Add-ons like parking, guidebooks, and top-up donations can be included 
  • Complex data capture for events such as menu selections, or access needs can be taken at point of sales 
  • Additional timed events such as guided tours can be purchased alongside admission in a single transaction 
  • You can conform to and report on HMRC Gift Aid data capture requirements  
  • Complex pricing (peak/off-peak, member discounts, etc.) is supported 
  • You retain full branding control 
  • You manage payments and checkout flow 
  • Performance is maintained through smart data caching and syncing 

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Real-World Use Case: How One Venue Made Galaxy Work Their Way

A leading cultural venue on Adobe Commerce, partners with Williams Commerce to  fully integrate Galaxy’s ticketing solution to sell tickets without sending users to Galaxy’s portal. We: 

  • Integrated Galaxy’s backend directly with their site 
  • Synced real-time availability, bookings, and pricing 
  • Allowed upsells like merchandise, food, parking, and donations 
  • Supports complex data capture per individual or per booking 
  • Supports member, corporate, and day-visitor ticketing 
  • Built a module that refreshes ticketing data at smart intervals to balance performance and accuracy 
  • Enabled full customisation of the checkout experience 
  • Delivered a system that will be future ready for single-basket functionality 

Built for Arts & Culture, Ready for More

Williams Commerce has the integration expertise to work with platforms like Galaxy, delivering smart, future-focused solutions that continually optimise the customer journey for our clients in the Arts & Culture sector. 

Our integration approach is future-proof, with the flexibility to support other ticketing systems via API with minimal additional effort. 

Whether you’re a museum, theatre, festival, or heritage site, this integration helps you: 

  • Sell more tickets 
  • Improve customer satisfaction 
  • Streamline operations 
  • Unify bookings for parking, picnics, donations, and retail add-ons 
  • Scale to meet future demands 

Ready to offer a better ticketing experience?

Don’t send your audience elsewhere. Let’s bring your Galaxy-powered ticketing home, to your own website.

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London
60 Great Portland Street London United Kindgom W1W 7RT
Leicester

The Creative Mill
64 Mansfield Street
Leicester
United Kingdom
LE1 3DL

+44 116 326 1116

Scotland

Commercial Quay
84 Commercial Street
Leith
Edinburgh
EH6 6LX

New York

7th Floor
666 3rd Ave.
New York
United States
NY 10017

Australia

Level 17
31 Queen Street
Melbourne
VIC 3000

+61 03 8652 1590

India

Iconic Corenthum Building,
Tower C, 3rd Floor,
Sector 62,
Noida UP 201301

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